Still having trouble?

Frozen or buffering: 
Refresh the page and log back in. If it keeps stalling, drop the player quality a notch and close other tabs or devices using your internet.

No sound: 
Check the player’s own mute button first, since that’s separate from your device volume. Still quiet? Refresh once and the audio re-syncs.

Got logged out mid-stream: 
Your access is still active. Log back in with the email you used at checkout and you’re right back in.

Replay: 
This page is also your replay. The stream stays here for 365 days from purchase, so bookmark it and come back any time.

Still stuck? 
Our team is on it live tonight at support@handinhandproductions.com.